Terms of Service

These Terms of Service ("Terms") are an agreement between you and Starly ("Starly", "we", "us") and govern your access to and use of starly.com and app.starly.com (together, the "Services"). By creating an account or using the Services, you agree to these Terms. If you are agreeing on behalf of a company, you represent that you have authority to bind that company.

1. The Services

Starly provides hiring software that collects job applications and evaluates them against a structured, role-specific scoring methodology, producing scores, category breakdowns, and recommendations to help you decide who to prioritize.

2. Accounts

• You must provide accurate account information and keep it current.
• You are responsible for your account credentials and for all activity under your account.
• You must promptly notify us of any unauthorized use.
• You must be at least 18 years old to create an employer account.

3. Plans, trials, and billing

• Paid plans are billed in advance on a monthly basis at the rates shown on our pricing page.
• Free trials run for the stated period. Unless you cancel before the trial ends, your plan converts to a paid subscription and the first charge is applied.
• Subscriptions renew automatically until cancelled. You may cancel at any time, effective at the end of the current billing period.
• Except where required by law, payments are non-refundable and we do not provide refunds or credits for partial periods.
• We may change prices with at least 30 days' notice, effective at your next renewal.
• Plan limits, such as evaluations, portals, locations, and seats, are described on the pricing page and may be enforced by the Services.

4. Your responsibilities as an employer

You are solely responsible for your hiring decisions and for your compliance with all laws that apply to them. In particular, you agree that:

• You will use Starly's scores and recommendations as decision support only, and you will not treat any output as an automatic hire or reject decision.
• You will comply with all applicable employment, anti-discrimination, privacy, and automated-employment-decision laws, including any applicant notice, consent, bias-audit, and accommodation requirements in your jurisdiction.
• You have the right to collect and process the applicant information you submit to the Services.
• You will provide human review and reasonable accommodations where required.

5. Acceptable use

You agree not to:

• Use the Services for any unlawful, discriminatory, or deceptive purpose.
• Post fraudulent job listings or collect applicant data for a role that does not exist.
• Reverse engineer, scrape, or attempt to derive our scoring methodology or source code.
• Resell, sublicense, or provide the Services to third parties outside your organization.
• Interfere with, disrupt, or attempt to gain unauthorized access to the Services.
• Upload malware or content that infringes the rights of others.

6. Data and privacy

Our handling of personal information is described in our Privacy Policy. As between you and Starly, you own the applicant data and other content you submit ("Customer Data"), and you grant us a limited license to host, process, and display it in order to provide and improve the Services.

7. Intellectual property

Starly and its licensors own the Services, including the software, scoring methodology, rubric, models, designs, and trademarks. These Terms grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. All rights not expressly granted are reserved.

Third-party trademarks and logos displayed on our website are the property of their respective owners and are used with permission where applicable.

8. Feedback

If you send us feedback or suggestions, we may use them without restriction or obligation to you.

9. Third-party services

The Services rely on third-party providers, including cloud hosting, payment processing, and AI model providers. We are not responsible for third-party services, and your use of them may be subject to their own terms.

10. Disclaimers

The Services are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that any score, recommendation, or evaluation will predict job performance, retention, or any other outcome, or that the Services will be uninterrupted or error-free.

11. Limitation of liability

To the maximum extent permitted by law, Starly will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability arising out of or relating to these Terms or the Services will not exceed the amount you paid to Starly in the 12 months before the event giving rise to the claim.

12. Indemnification

You will defend, indemnify, and hold harmless Starly from claims, damages, and expenses arising from your Customer Data, your hiring decisions, or your breach of these Terms or of applicable law.

13. Suspension and termination

You may stop using the Services and cancel at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the Services in a way that creates risk or legal exposure. On termination, your right to use the Services ends and we may delete Customer Data after a reasonable period.

14. Changes to the Services and these Terms

We may modify the Services and these Terms. If we make material changes to these Terms, we will update the date above and provide notice through the Services or by email. Continued use after changes take effect means you accept the revised Terms.

15. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law rules. The state and federal courts located in Suffolk County, Massachusetts will have exclusive jurisdiction over any dispute, and both parties consent to that jurisdiction and venue.

16. General

These Terms, together with the Privacy Policy, are the entire agreement between you and Starly regarding the Services. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

17. Contact